Confidentiality

Te Moana Tahiti Resort is committed to respecting and protecting the privacy of its clients. The following privacy policy adopted by our institution allows you to be informed of the information that we collect from our clients as well as from our website’s visitors www.temoanatahitiresort.com.

You will find below the reasons why and how Te Moana Tahiti Resort uses these informations :

Which personal information is collected ?
The hotel Te Moana Tahiti Resort collects the following “personal information” : Last name, first name, address, email, phone number, age, gender, image, credit card information, passeport, expenses made in the hotel, flight, arrival and departure information as well as the complaints and the specific demands of our clients.

WHY DO WE COLLECT THE CLIENTS’ PERSONAL INFORMATION?
To guarantee quality service to our customers
This personal information is essential for the proper management of customer stays and their collection ensures proper follow-up of files and quality service to customers. The hotel collects this personal data in order to guarantee the best possible stay experience.
To better inform our customers
The hotel Te Moana Tahiti Resort also uses your data to send you personalized offers and services. This information is mainly sent by electronic information letter.
Our partners are committed to respecting the confidentiality of the data shared with the hotel Te Moana Tahiti Resort.
Our customers have the option of refusing to receive information from Te Moana Tahiti Resort or our other partners. For this it is necessary to send us an e-mail to the following address: marketing@temoana.pf

HOW ARE THE CLIENTS’ PERSONAL INFORMATION COLLECTED FROM OUR WEBSITE?
1. When a user visits our website
When a user visits our website, he receives a “cookie” and an identifier is assigned to his computer. A cookie makes it possible to record the behavior of a user on a website. Cookies make it possible to offer the Internet user a personalized experience and the hotel to collect personal information which will be used for marketing purposes.
These cookies are used to improve the customer experience on www.temoanatahitiresort.com and make it possible to offer targeted advertisements likely to interest users.
If the user does not block the use of cookies, this is considered as an acceptance of the methods of exploitation of the data collected by the hotel Te Moana Tahiti Resort.
Note that the main data analyzed and collected using cookies are the number of visits, the time spent on the site, the geographical location of users, etc.
With this information we can continually update and improve our website.
If the user does not wish to accept cookies, he can block them by adjusting the settings of the browser used.

2. When a user browses our website
When a user visits and browses our website, his personal identity is not communicated. Indeed, our tools only allow us to know the pages that the user has consulted, the duration of his visit, his origin as well as his gender…. This anonymous data is provided to us using the Google Analytics tool and we use it to improve our editorial line and the quality of our website.
However, when a user visits our website and wishes to contact us via the contact form, then their personal information will be requested, such as their name, surname, address, email address and telephone number.
This data is requested in order to better respond to the requests of our customers. When a customer provides us with personal data, he or she affirms that he has read and accepts the general conditions of our present Privacy Policy. In the event that the customer does not wish to provide his information via the Internet, please note that it is possible to contact our Reservations Center by telephone at (+689) 40 47 31 31.
In addition, when a client subscribes to the newsletter, he provides us with his surname, first name, date of birth and email address. This information is added to our mailing list stored on the MailCHimps or Mailperformance tool. This data allows the hotel to send personalized electronic newsletters to its customers.
Addition to these lists requires a customer’s consent. Note that these are for internal use only. Our databases are neither sold nor rented to third parties.
In addition, all our customers have the possibility of requesting the removal of their information from these lists at any time. Indeed, any customer can accept or refuse any form of communication from our establishment.

3. When a user books on our website
When making a reservation on our website, the user must complete a form containing their contact details and payment card information. Once the customer has validated the form, their card number is saved on the Fastbooking tool. The information available on the Fastbooking tool is then used by our reservation agents to validate the reservations.
Transactions made on our website are then recorded in our reservation system as well as in our archives. This information is essential to best respond to requests relating to the transactions carried out but also to prepare the arrival and departure of customers as well as the payment of the stay.

WHEN A CUSTOMER MAKES A RESERVATION
1. On our website
On our website, it is possible to search for the rates and availability of our hotel without providing any personal information.
However, if visitors to our site www.temoanatahitiresort.com choose to make a reservation online, then they will be required to complete a reservation form.
This form, which is essential for managing the customer’s file, collects data such as surname, first name, email address, contact details, as well as guarantee and deposit information, including a payment card number.
By providing his personal information, the customer affirms to have read and accepts the general conditions contained in this Privacy Policy.
Once the reservation has been confirmed, the hotel receives all the information communicated during the reservation.
Due to the personal nature of the information given when booking on our website, the reservation system is secured using the Fastbooking tool to protect the payment card information provided.
The information collected during a reservation on our website is then stored in our server and reservation system.

DURING YOUR STAY AT THE HOTEL
During the stay, we register the detailed expenses in order to correctly elaborate the customer’s invoice, which includes the room rate and all other expenses charged on the room. We also record this information to comply with financial reporting requirements, including those imposed on us by our auditors and government regulators. We may also collect certain information in accordance with local laws (for example: passport number). Information specific to the stay may also be stored (health problems, payment difficulties, specific requests, complaints, etc.). This information collected during the stay is stored within the hotel management system.
In addition, the hotel may be required to keep the content of any document (including letters, comments, e-mails, etc.) that the customer has sent before, during and after the stay. This information may be communicated to hotel employees. Finally, in anticipation of a stay, we can collect the photo of the customer accessible on the internet in order to recognize the customer on arrival and to offer adapted customer service.

HOW DOES THE HOTEL STORE PERSONAL INFORMATION?
Our customers’ personal information is stored, used and transferred for processing under local law, judicial, law enforcement and homeland security authorities. This data may also be collected for marketing purposes in order to improve the customer experience within our hotel.

WITHIN THE HOTEL
The hotel stores the personal information of the customers in a secure location, in particular in the form of a database, archived files but also in the reservation system of the hotel. This information is accessible only by hotel staff for the general operation of the hotel and the optimization of the experience of guests staying at our hotel. The main customer information used is: origin, age, average basket, average length of stay, category of accommodation, number of people, behavior, complaints and specific requests as well as email addresses.

IN OUR CENTRALIZED RESERVATION SYSTEM
In order to ensure a quality service, we store the profiles of each of our customers in our centralized customer reservation system. Thus, when a customer makes a reservation, information is transmitted to the hotel. Other information about the transaction is also stored in our system, such as the number of stays made in our establishment, the number of nights for each stay. All this information is collected with the aim of guaranteeing better service and continually improving the customer experience within our establishment.

WITHIN THE MARKETING DEPARTMENT
The Te Moana Tahiti Resort hotel collects and maintains databases consisting of information relating to customers, for commercial, marketing and managerial reasons. Customers will only receive information that they have agreed to receive. Any information sent is accompanied by clear instructions on how to unsubscribe from receiving promotional content.

IS THE INFORMATION STORED SECURE?
Despite the efforts put in place to protect the confidentiality of the personal information of hotel guests that we keep in our archives and operating system, we cannot guarantee optimal security.
Indeed, the protection of our customers’ information may be compromised by fraudulent access or use, hardware or technical failure, or various other factors.
Despite a deployment of contractual protections, we are not able to guarantee the protection of personal information hosted by third parties.
Please also note that email communications are not secure. The use of e-mail carries a risk. It is necessary to bear in mind that when a customer requests information or sends us forms by e-mail (for example, from the “Contact us” section of our website), these exchanges are not secure. It is therefore important not to include confidential information (e.g. payment card number) when a customer sends us an email. For the protection of the customer, the answers sent by the hotel will not contain any confidential information.
Finally, for the sake of caution, it is recommended to close the browser when a user has finished using a form or the reservation site.

WHAT PERSONAL INFORMATION MAY BE TRANSMITTED TO THIRD PARTIES?
We reserve the right to transmit the personal information of our customers to the agents, subcontractors or third party service providers of the hotel Te Moana Tahiti Resort so that they best meet the needs of our customers. However, the Te Moana Tahiti Resort hotel uses contractual or other commitments to ensure that these third parties protect personal information according to the principles set out in this Privacy Policy.
Personal information is also shared with our property manager under the conditions set out above.
We will only share personal information without the customer’s consent where: (a) it is required or permitted by law (for example, in the case of a subpoena); (b) it is necessary to provide the services requested by the customer, in which case consent will be presumed (for example, for a car rental); (c) the stay was paid for by a third party, in which case we will provide billing information to the third party payer; (d) the customer has not settled his debit balance with the hotel.
If Te Moana Tahiti Resort suspects illegal activity, the hotel reserves the right to report its findings or suspicions to the police or other law enforcement agencies.
In addition, for customers who have subscribed to our newsletter, their e-mail addresses will then be inserted into our database stored by the Mailchimps & Mailperformance sites and archived on our server.

HOW CAN A CUSTOMER CONSULT HIS PERSONAL INFORMATION?
Our customers who wish to know the personal information we hold about them can send us their request by email to the following address contact@temoana.pf. However, to protect personal information, we will ask the customer to prove their identity at the time of the request. If the customer is at the hotel, he can address his request directly to the hotel, as indicated below.
If the customer is applying in person, we will ask them to present photo identification, such as a passport or driver’s license, and they will be required to sign an application form.
If the request is made by another means, it will be necessary to formulate it in writing and send it to us by e-mail, by fax or by post, including a copy of the identity document and the signature of the customer. . We will also need the home address and telephone number so that we can verify that they match those we have on file and confirm identity.
The above information is needed to create an audit trail on how the request was handled. We may retain all correspondence related to the request and add it to the customer’s personal information.
The Te Moana Tahiti Resort hotel reserves the right to decline access to personal information in certain circumstances. If we decide not to disclose a customer’s personal information, we will state the reasons for such non-disclosure.

HOW CAN A CUSTOMER MODIFY HIS PERSONAL INFORMATION?
If at any time a customer wishes to update or review their personal information, they can contact us:
• by e-mail to the address: contact@temoana.pf
• by fax to +689 40 47 31 01
• by letter, to the attention of:
Te Moana Tahiti Resort
BP 2851 Punavai
98 703 Punaauia Tahiti French Polynesia

HOW LONG IS PERSONAL INFORMATION RETAINED?
Personal information will be stored for the duration provided by applicable law in the hotel having the information. They could be indefinitely by Te Moana Tahiti Resort, subject to a professional reason. Occasionally, we will delete personal information if the customer has not stayed with us for several years.

HOW CAN I KNOW IF CHANGES ARE MADE TO THIS PRIVACY POLICY?
If we decide to make material changes to our Privacy Policy, we will post them on our website (www.temoanatahitiresort.com) so that our customers are aware of how we handle personal information at all times. Minor changes may be made and posted in a revised policy. Such changes will not apply retroactively to personal information that you consented to sharing prior to the Privacy Policy changes taking effect, unless required by law. If we decide to use personal information in a way different from that provided for in this Privacy Policy, we will notify our customers by e-mail sent to the last known addresses of our customers. If a customer does not agree to the new use of personal information, it is possible to refuse it in writing. If the customer does not object, he will be deemed to have consented to the new use of personal information.

CONDITIONS OF ACCESS BY THIRD PARTIES TO YOUR PERSONAL DATA
The TE MOANA TAHITI RESORT hotel may share your personal data with internal and external recipients, under the following conditions:

1. With service providers and partners: your personal data may be transmitted to a third party for the purpose of providing you with services and improving your stay, in particular:
* External service providers: IT subcontractor, international call centers, banks, credit card issuers, external lawyers, routers, printers.
2. Local authorities: we may also need to disclose your information to local authorities, if required by law or in the context of an investigation and in accordance with local regulations.

Effective Date: May 25, 2018